Refund policy

At Thalique, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, you may request a return within 30 days from the date you received the product.

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1. Eligibility for Returns

To qualify for a return:

• The item must be unused, in its original condition, and in the original packaging.

• Proof of purchase (order number or receipt) must be provided.

• Returns must be requested within 30 days of delivery.

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2. Return Shipping

• Customers are responsible for shipping the item back to us.

• Return shipping costs are paid by the customer.

• We recommend using a trackable shipping service, as we are not responsible for lost or damaged return shipments.

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3. Refunds

• Once we receive and inspect your returned item, we will notify you via email.

• If the return is approved, a refund will be issued to your original payment method.

• Please allow 5–10 business days for the refund to appear, depending on your payment provider.

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4. Non-Returnable Items

The following items cannot be returned:

• Items marked as final sale

• Used, damaged, or altered products

• Gift cards (if applicable)

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5. Exchanges

If you would like to exchange an item, please contact us. Exchanges follow the same process as returns, and customers are responsible for return shipping costs.

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6. How to Start a Return

To begin a return, please contact us at thaliqueteam@outlook.com with:

• Your order number

• The item(s) you want to return

• Reason for return

We will provide the return address and any additional instructions